Order processing and delivery timesThe orders will be processed depending on the number of items ordered, the number of orders already in progress, between 1 and 2 working days then will be shipped, depending on the delivery method can take another 2-3 days by courier or can be delivered on the day of completion orders, in the Braine le Comte area.Depending by the products you buy, by the zone, all the products will be delivered in Belgium with different options, -can be free (personal) delivery in the area of the shop maximum 5 km,-you can pick them up in person at the store address (Rue de la Station 107C, Braine le Comte, BE)-with GLS - 8E,-with Bpost - 8EAfter placing your order, you will automatically receive a confirmation
of your order by email. A track-and-trace number will be forwarded to you
and Bpost will also keep you informed of the different shipping stages. Delivery time will be between 3-5 working days
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Refund Rights:If any item recived will be broken you have the right to ask for replacement / a refund / voucher, no later then 3 days, on email with clear photos of the broken item.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Rue de la station 107, Braine le Comte 7090, Belgium
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
ContactMarian BaciuVAT: BE
0518 973 754